Returns & Refunds

If something is not right with your order, we want to make it right. Here is how returns and refunds work.

Unopened bottles

You may return a bottle that is unopened and still sealed in its original packaging within 7 days of delivery. Please contact us first to arrange the return. Return shipping is paid by the customer.

Opened bottles

For hygiene and safety, a bottle that has been opened or used cannot be returned.

Damaged or incorrect items

If your order arrives damaged, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will replace it at no cost to you.

Refunds

Once we have received and checked the returned bottle, we refund its price to the card you paid with. Your bank may take several business days to show the refund. For cash-on-delivery orders, we will arrange the refund with you directly.

How to start a return

Write to us with your order number and the reason for the return, and we will reply with the next steps.

Contact

Write to us through the form on our contact page.